Return and Refund Policy
Effective Date: 01 October, 2024
Last Updated: 01 October, 2024
At FOLD, we strive to ensure customer satisfaction with every purchase. We have outlined our Return and Refund Policy to provide clear guidelines on how to handle returns and refunds. Please review these terms carefully.
1. Product Inspection and Return Policy
We take great care in delivering high-quality products. However, we understand that sometimes issues may arise. To ensure a smooth process, please follow the steps outlined below:
A. Product Inspection
Upon delivery of your product, we ask that you carefully inspect the item in the presence of our delivery personnel.
B. Conditions for Return
You may only return the product at the time of delivery and in front of the delivery personnel if:
- The product is damaged.
- The product does not match the order specifications.
- The product has visible defects or faults.
Please note:
Once the delivery personnel leaves, no returns will be accepted. We encourage you to thoroughly inspect the product before signing off on the delivery.
2. Refund Policy
A. Refunds for Returned Products
If a product is returned at the time of delivery due to damage or defects, we will initiate the refund process immediately after the return is confirmed.
- Refunds will be processed through the same payment channel used for the original purchase (e.g., credit card, mobile wallet, bank transfer).
- The refund will be processed within 7-10 business days.
B. Refunds for Non-Delivery
If, for any reason, we are unable to deliver a product that has been paid for in advance, we will refund the full amount at the earliest possible date through the same payment channel used during the purchase.
C. Refund Exceptions
- No refunds will be issued for products that have been successfully delivered and accepted.
- We do not offer refunds for customized or personalized products, except in cases of damage or defects noted at the time of delivery.
3. How to Request a Return or Refund
To request a return or refund:
- Return at Delivery: If there is an issue with the product, inform the delivery personnel immediately and return the product.
- Refund Inquiry: For non-delivery refunds or any additional inquiries, please contact our customer support team at:
Email: fold@archtwist.com
Phone: +880 1308 982701
We will assist you through the process and confirm the status of your refund or return.
4. Non-Returnable Items
Please be aware that the following items are not eligible for return:
- Customized or personalized products made to your specific preferences.
- Products that have been accepted after delivery and the delivery personnel has left.
5. Contact Us
For further information or if you have any questions about our Return and Refund Policy, feel free to reach out to us at:
FOLD
Address: 32, Mymensingh Lane, Banglamotor, Dhaka
Email: fold@archtwist.com
Phone: +880 1308 982701
