Privacy Policy

Effective Date: October 01, 2024
Last Updated: October 01, 2024

At FOLD, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or interact with our website https://fold.archtwist.com (“Site”) and the services we offer. We are committed to complying with global privacy regulations, including the General Data Protection Regulation (GDPR), and ensuring transparency about your data.

1. Information We Collect

A. Personal Information

When you use our Site, you may provide personal information such as:

• Contact details: Name, email address, phone number, billing and shipping address.
• Payment details: Credit card numbers or other payment methods, though these are processed securely through third-party payment processors.
• Account Information: Username, password, and preferences when you register for an account.

B. Automatically Collected Data

When you browse our website, certain information is collected automatically:

• IP Address: Helps track visitor behavior and improve website security.
• Browser and Device Information: Including operating system, browser type, and device type.
• Website Interaction: Pages viewed, time spent on the Site, clicks, and referring URLs.

C. Cookies and Similar Technologies

We use cookies and other tracking technologies to provide a personalized experience, such as remembering your cart or preferences. You can manage cookies through your browser settings.

2. How We Use Your Information

We use the personal information we collect in the following ways:

• Order Processing: To fulfill purchases and deliver products to you.
• Account Management: To create and maintain your account on our Site.
• Customer Support: To respond to inquiries or address any issues.
• Marketing Communications: With your consent, we may send promotional offers or updates.
• Website Improvement: Analyze usage to optimize performance and enhance user experience.

3. Sharing Your Information

We take your privacy seriously and will never sell or rent your data. However, we may share your information under the following circumstances:

• Service Providers: With trusted partners (like payment processors and shipping carriers) who help provide our services.
• Legal Obligations: If required by law or to protect our rights and prevent fraud.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new owners.

4. WooCommerce and Your Data

We use WooCommerce to power our online store. This platform collects and processes personal data to ensure smooth order fulfillment and customer experience.

A. What WooCommerce Collects:

When you make a purchase, WooCommerce collects your:

• Name, billing and shipping addresses, email address, and phone number.
• Payment information to process your order securely.

B. WooCommerce Cookies:

• WooCommerce uses cookies to keep track of your cart and account sessions, ensuring a smooth shopping experience.

C. Payment Processing:

WooCommerce integrates with third-party gateways (like Stripe or PayPal). Your payment details are encrypted and processed through secure servers, with no direct access by us to sensitive data.

5. Cookies and Tracking Technology

To enhance your browsing experience, we use cookies for various purposes:

• Essential Cookies: Required for basic site functionality, such as keeping you logged in or managing your shopping cart.
• Analytics Cookies: Help us understand user behavior and improve our site (e.g., via Google Analytics).
• Marketing Cookies: If you consent, we use these to provide personalized offers based on your browsing behavior.

You can adjust your cookie preferences at any time through your browser settings. For more information on cookies, please see our [Cookie Policy] (link).

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

• Account Data: Retained as long as your account is active or until you request deletion.
• Order Data: Retained for legal and financial auditing purposes, generally for 7 years.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request that we erase your data, subject to legal obligations.
• Data Portability: Request your data in a machine-readable format.

To exercise any of these rights, please contact us at fold@archtwist.com.

8. Data Security

We prioritize your data security by using the latest encryption and security practices:

• Secure Socket Layer (SSL) encryption on sensitive data transfers.
• Regular security audits to ensure data protection.
• Limited access to personal information for only authorized personnel.

However, no method of transmission over the Internet is completely secure. We strive to protect your data but cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to external websites. Please note that we are not responsible for the privacy practices of third-party websites. Review their privacy policies before providing personal information.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted here, and if significant, we will notify you via email.

11. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please reach out to us at:

FOLD

Address: 32, Mymensingh Lane, Banglamotor, Dhaka
Email: fold@archtwist.com
Phone: +880 1308 982701