FAQ

FAQ

What is FOLD?

FOLD is an affordable furniture brand that specializes in customizable, multipurpose, and folding furniture designed to suit modern, minimal living. Our products offer flexibility and style, allowing you to design your space, your way.

What materials do you use in your furniture?

We use high-quality materials such as MFC board tops, solid Shegun wood, powder-coated metal frames, and crown teak veneered plywood for durability and aesthetics.

Can I customize my furniture?

Yes! At FOLD, customization is at the heart of what we do. You can choose from various sizes, materials, and finishes to personalize your furniture to your taste and needs.

Where do you deliver?

We currently deliver across Dhaka city. Our team will deliver and set up your furniture at your location to ensure everything is perfect.

How do I return a product?

Returns can only be made at the time of delivery. Please inspect your product in front of our delivery personnel. If there are any issues, you can return the product immediately. No returns are accepted once the delivery personnel leaves.

What is your refund policy?

If we cannot deliver a product that was paid for in advance, we will refund the amount through the same payment channel as soon as possible. Please see our Return and Refund Policy for full details.

How long does delivery take?

FREE Home Delivery inside Dhaka City, We provide home delivery all over Bangladesh too.

Home Delivery Inside Dhaka City : 5-7 days
Home Delivery all over Bangladesh: 7-10 days

Do you offer installation services?

Yes, our technicians will deliver and set up your furniture for you at the time of delivery, ensuring everything is ready for use.

What payment methods do you accept?

We accept cash on delivery or bKash Payment at this moment. All payments are securely processed.

How do I contact customer service?

You can reach our customer service team at fold@archtwist.com or by calling +880 1308 982701. You can also send us a message to Whatsapp or Messenger We’re here to assist you with any inquiries or concerns.

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